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Preorder Rules and Conditions

You must read these rules and conditions. If you do not and you place a preorder, you agree to these conditions, even if you did not read them.

Your payment is a deposit on the preorder. Your deposit in non-refundable. When the product arrives, we will invoice you for the balance of the order plus shipping. If you do not pay the invoice within seven (7) days, your non-refundable deposit will be forfeited and we will release your product for purchase to the public.

We will not accept money orders, cash or checks. You cannot use discounts on a preorder. If you do, we will cancel your order and you can place it again without the discount.  We do not accept returns on preorder items once the order has been placed from the distributor because we cannot cancel the order on our end. 

You cannot order in-stock items with preorder items. Preorder items are always by themselves on their own order. This helps us to ensure

  1. You get your items quickly
  2. Helps us give you the best customer experience

Please do not order different preorder items on the same order. If you do, we have to separate them and ship them as they arrive and there will be additional charges.

Other things to take note of:

  1. Product photo is usually of a pre-production prototype. The final product may differ slightly in color and or content.
  2. Product estimated ship date is from the manufacturer. Some products will miss their estimated ship date due to manufacturer delays. BlackOpsToys is not responsible for product delays from the manufacturer. We ship them as soon as we get them.
  3. There will also be times when the manufacturer ships them in "waves." Preorders from BlackOpsToys are shipped in the order that they were received.
  4. If your address or phone number changes after placing your preorder, it is important that you contact us to update your account. 
  5. If you would like to request a cancellation, they are taken on a case by case basis.  You must submit your request in writing and include your order number. Please use our Contact Us page to send your cancellation request.