Are the BlackOPS|Toys ebay store and web site store the same.
No. The stores are separate, items purchased cannot be combined and shipping prices cannot be modified.
Can I ask you a question about my web site store order on your eBay store in an eBay message.
Please do not. It is difficult for us to go back and forth between the two to answer questions like cross over. eBay usernames are not carried over to the store, so asking a question on one site about another site's order, ends up causing more confusion than is necessary.
What time zone are your offices located in.
BlackOPS|Toys business office is located in Oregon, in the United States, so we are on Pacific Time.
How does the site search work. Can I seach for product titles or both titles and product descriptions to find what I'm looking for.
The search box available on every page of the site search product titles only. To search by category, manufacturer, price, and product description, please use our
advanced search option.
Can an order modified once it has been completed.
No. Once your order is complete, regardless of payment type, it cannot be modified.
I do not have a credit card, debit card or PayPal account and I cannot aquire a money order. Will you accept a personal check.
No. We do apologize, but we cannot accept a personal check.
How are your Mint In Box figures stored. Are they absolutely mint.
In many cases, yes, mint in box figures have been shelved for years and look brand new. Some are even kept in plastic. However, most of our mint in box figures contained shelf wear consitent with storage.
Can I combine an eBay store order with a web site store order and save on shipping.
No. Orders cannot be combined.
I would like delivery confirmation or other type of tracking on my order.
We apologize, but we ship out product orders using USPS stamps. We do not offer delivery confirmation on orders, therefore we have no tracking number to give you. There are no exceptions to this policy.
When can I expect my items to be shipped.
Packages are almost always shipped on Mondays, excepting holidays and BOT staff travel days. In the case of a travel day, the next available day will be a shipping day.
Shipping Example #1: If you pay for items on a Tuesday, your items will ship out the follow Monday.
Shipping Example #2: If you pay for items on a Sunday morning, your items will ship out the next day on Monday.
Do you ship products worldwide.
Yes. BlackOPS|Toys ships worldwide, however, shipping outside of the United States is more expensive and shipping/handling prices reflect the rate increase. Our shipping prices are extremely competitive and we do not profit on shipping and handling charges.
Do you offer insurance on products.
Yes, if you specifically request insurance and pay for coverage before the item is shipped. If no insurance is purchased, the buyer assumes responsibility for damage or loss.
Will you ship my items to me, if I promise to pay you when I receive them.
No.
